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In line with other importers in the industry, Ucomm reserves the right to discontinue business with anyone who abuse or overuse our return policy. If you have questions regarding our items, please contact us before purchasing or returning items. This is to ensure satisfaction for all customers.

If you are dissatisfied with the accessories you received or would like to return them for shipping-occurred damages, please be advised that we only accept returns within 14 days after the invoice has been sent. (To see what items qualify for returns, please check the "Defective Policy" page)

Anything over 14 days from the date when the invoice was sent, we will not issue any credits.

Customers must return items in 5 days or less once they receive the RA # (return authorization number requested by email or phone call: / 972-280-9595).

Issuing credits (We only issue store credits. NO REFUNDS)
1. When returning items, the goods must be in the original condition and with original quantities
2. When returning items, any unpacked/unwrapped item (or items without RA #) will lose 20% value for restocking fee
3. Once all returned items have been confirmed, we will THEN issue a credit to the customer's account. Again, CREDIT ONLY. NO REFUNDS.

When returning items, please provide BOTH the invoice number AND the RA number. This must all be within 14 days of the invoice date as mentioned above. Customers make their own shipping arrangements for returns. (We advise our customers to use a shipping service that provides tracking and/or delivery confirmation.) Ucomm is not liable for return items lost in delivery. Returns will be credited back to your customer account for future orders.

You may cancel your order as long as your order is still in process or being packed. However, once your order has been shipped, you cannot cancel your order.
To check the status of your order, please contact by email or phone: / 972-280-9595
If your credit card is declined while payment is processed, you will be contacted by us via email and phone number saved on your customer information. Please note that we will also hold your order for up to 3 business days.
If no valid credit card information can be further given, your order will automatically be cancelled and restocked after 3 business days.

For all credit-related information, please log-in to your account and view your Credit History under "My Account" page.

For questions or more information, please contact us at 972-280-9595 or by email (
Operation Hours (CST)
Mon - Fri 8:30AM - 6:30PM
Sat 8:30AM - 5:00PM